BAITERA.LT Online Store Purchase-Sale Rules

Approved: by order of the manager of MB "Baitera". Version effective from: 2026-08-07

1. Definitions and General Provisions

1.1. These purchase-sale rules (the Rules) set the general terms for using the BAITERA.LT online store, the mutual rights, duties and liability of the Buyer and the Seller, the procedure for purchasing, paying for, delivering, returning and exchanging goods, and other provisions related to the purchase and sale of goods on BAITERA.LT.

1.2. The terms used in these Rules, regardless of whether they are written in uppercase or lowercase, singular or plural, have the following meanings:

• 1.2.1. Seller - MB "Baitera", a small partnership established and operating under the laws of the Republic of Lithuania, company code 307179345, VAT payer code LT100018343317, registered office and correspondence address Raudondvario pl. 147, LT-47192 Kaunas, Lithuania, email info@baitera.lt, phone +370 659 88499.
• 1.2.2. BAITERA.LT - the online store managed by the Seller, available at www.baitera.lt.
• 1.2.3. Buyer - a legally capable natural person or legal entity purchasing goods on BAITERA.LT or submitting an order to purchase them.
• 1.2.4. Account - the Buyer's personal environment created after registration on BAITERA.LT, where the Buyer's submitted data and order history are stored and through which orders may be placed.
• 1.2.5. Goods - goods offered on BAITERA.LT and/or purchased by the Buyer, including related services.
• 1.2.6. Contract - the distance purchase-sale contract between the Buyer and the Seller, concluded according to these Rules. The Rules are an integral part of the Contract.
• 1.2.7. Privacy Policy - the document approved by the Seller that sets the principles and procedure for personal data processing on BAITERA.LT and is published on BAITERA.LT.
• 1.2.8. Party - the Buyer or the Seller separately; together they are referred to as the Parties.

1.3. Before placing an order, the Buyer must carefully read these Rules and the BAITERA.LT information sections referred to in them, such as "Delivery", "Payment", "Warranty and Returns" and others, which form part of the Rules. By confirming an order, the Buyer confirms that they have read, understood and agree to the Rules and the Privacy Policy. If the Buyer does not agree with the Rules or the Privacy Policy, the Buyer may not place an order or conclude the Contract. The risk and responsibility for not reading the Rules, when such an opportunity was provided, lies with the Buyer.

1.4. The Seller has the right to change, amend or supplement the Rules at any time. The version of the Rules applicable to a specific order is the version valid at the moment the order is placed. The Buyer is informed about changes by publishing the updated version on BAITERA.LT and/or in the Account. The Buyer is advised to review the current version of the Rules before each order.

1.5. For matters related to personal data processing and exercising data subject rights, the Buyer may contact the Seller according to the procedure set in the Privacy Policy.

2. Right to Buy

2.1. The following persons have the right to buy on BAITERA.LT:

• 2.1.1. legally capable natural persons aged 18 (eighteen) or older;
• 2.1.2. minors aged 14 (fourteen) to 18 (eighteen) only with the consent of parents or guardians, except where they are emancipated or independently dispose of their income;
• 2.1.3. legal entities acting through authorised representatives.

2.2. By agreeing to the Rules, the Buyer confirms that they meet at least one of the conditions listed in clause 2.1 and have the right to conclude the Contract.

2.3. Orders on BAITERA.LT may be placed by registering and logging into an Account or, if technically available, by purchasing as a guest without registration. The Buyer undertakes to provide only correct, accurate and complete data and to update it without delay if it changes. The Seller is not liable for consequences caused by incorrect or inaccurate data provided by the Buyer.

2.4. The Buyer must protect their Account login data and not disclose it to third parties. All actions performed using the Buyer's login data are considered to have been performed by the Buyer, and the Buyer assumes all related responsibility.

3. Placing an Order and Concluding the Contract

3.1. After selecting Goods and, if desired, additional services, the Buyer forms the cart, fills in the mandatory order fields, selects delivery and payment methods, checks the accuracy of the data, confirms acceptance of the Rules and clicks the order submission button. The Contract is considered concluded from the moment the order is submitted. The Buyer receives an order receipt confirmation by email.

3.2. After receiving the order, the Seller checks the availability of the Goods and delivery possibility. Once the order is prepared for fulfilment, the Seller sends the Buyer an email about order confirmation and dispatch or readiness for pickup.

3.3. Product photos on BAITERA.LT are for informational and illustrative purposes. The colour, packaging or individual appearance details may differ slightly from the images, including due to the characteristics of the Buyer's device screen. The Buyer must rely not only on the product image but also on the product description.

3.4. If the Seller cannot fulfil the order or part of it, for example because the Goods are no longer in stock, the supplier refuses to provide them, an obvious price or description error is identified or other obstacles beyond the Seller's control arise, the Seller informs the Buyer without delay by email or phone and stops fulfilment of the order or its part. In such case, money paid by the Buyer for the Goods is refunded without delay, but no later than within 5 (five) business days. The Buyer confirms that they understand that the order may be cancelled for these reasons.

3.5. Instead of unavailable Goods, the Seller may, after informing the Buyer in advance, offer Goods with characteristics as similar as possible. If the Buyer refuses the offered Goods, the order is cancelled and the paid money is refunded according to clause 3.4.

3.6. All orders of a registered Buyer are stored in the Account. A VAT invoice or other accounting document is issued dated the day the Goods are handed over to the courier or prepared for pickup and is provided to the Buyer by email.

4. Prices and Payment

4.1. Prices on BAITERA.LT are shown in euros with all applicable taxes valid at the time of order submission. Delivery costs are not included in the Goods price; their amounts and conditions are shown in the BAITERA.LT "Delivery" section and displayed to the Buyer before order confirmation.

4.2. If reverse-charge VAT under Article 96 of the Law on Value Added Tax of the Republic of Lithuania applies to certain product categories, such as mobile phones, tablets and laptops, then for Buyers who are VAT payers and provide all required company data, prices for such goods are displayed and invoices are issued without VAT. Such Buyers may pay for the goods only by bank transfer or online banking from the bank account of the Buyer who is a VAT payer; if payment is made from another person's account or Goods are collected by an authorised person, the Seller may require a proper authorisation.

4.3. Goods may be paid for using the methods offered by the Seller when the order is placed. These may include online banking, bank transfer, bank card, payment initiation services, leasing or consumer credit company financing, cash or card payment upon delivery or pickup, if offered, and BAITERA.LT gift vouchers. More detailed information about payment methods and possible additional fees is provided in the BAITERA.LT "Payment" section.

4.4. Gift vouchers are not exchangeable for cash. If an order or part of it is paid for with a gift voucher, in case of withdrawal from the Contract or return of Goods, the part covered by the voucher is refunded by restoring the voucher value or issuing a new voucher of corresponding value, while only the part actually paid in money is refunded in money.

4.5. The Buyer's bank or payment service provider may apply its own fees for payment transactions; a courier service fee may apply for cash or card payment upon delivery, and the Buyer is informed about this before confirming the order.

4.6. The price of the Goods does not change after order confirmation, except where the price was indicated incorrectly due to an information system technical error, obvious mistake or other objective, provable reasons beyond the Seller's control. In such case, before starting order fulfilment, the Seller informs the Buyer in writing and offers to purchase the Goods at the correct price or cancel the order. The order is not fulfilled until the Buyer's response is received. If the Buyer does not agree with the correct price or does not respond within 3 (three) business days, the order is cancelled and all amounts paid by the Buyer are refunded without delay, but no later than within 5 (five) business days.

4.7. The order fulfilment and delivery period starts: when payment for the Goods is received, if paying in advance; when confirmation from the financing company is received, if purchasing by instalments; or when the order is confirmed, if payment upon transfer of the Goods is selected.

4.8. The Seller has the right to cancel the order if the Buyer chooses advance payment and does not pay for the Goods within 2 (two) business days from placing the order.

4.9. No more than 1 (one) discount code may be used in one order by entering it in the cart before payment.

5. Delivery and Pickup

5.1. Goods are delivered throughout the territory of the Republic of Lithuania. Available delivery methods include delivery by courier service, delivery to parcel lockers and pickup at the Seller's indicated pickup location at Marvelės g. 108, Kaunas, if this method is offered. Pickup of oversized goods at this location may not be available. Specific delivery conditions, times, prices, parcel locker weight and size restrictions and delivery specifics for separate territories are provided in the BAITERA.LT "Delivery" section.

5.2. Courier delivery is made to the entrance of an apartment building or to the door of a private house. Carry-in and unloading services are not included in the delivery price and, if offered, are ordered separately before paying for the Goods.

5.3. The Buyer undertakes to provide an accurate delivery address and ensure that the Goods are accepted by the Buyer, upon presenting an identity document, or by the Buyer's authorised person specified in the order. If the Goods are delivered to the address specified by the Buyer and handed over to a person present at that address, while the Buyer was unable to accept the Goods personally, the Buyer has no right to make claims against the Seller regarding transfer of the Goods to an improper person.

5.4. If cash payment upon delivery is selected, the Buyer must have the exact payable amount. If the exact amount is not available, the courier has the right not to hand over the Goods, and repeated delivery is charged according to the applicable delivery rates.

5.5. Shipments from a parcel locker must be collected within the period set by the delivery service, but no shorter than 5 (five) business days, and from the Seller's pickup location within 3 (three) business days from the day the Seller sends the notice that the Goods are ready for pickup.

5.6. Delivery times are shown in product descriptions and/or in the order placement window; they are preliminary. In exceptional cases, for example if the Goods are not in the Seller's warehouse, delivery may take an additional 1-14 business days. The Seller informs the Buyer about this by phone or email and the Parties agree on other delivery conditions. By agreeing to the Rules, the Buyer confirms understanding that delivery may be delayed in exceptional cases.

5.7. If several Goods are ordered, they may be delivered at different times in separate shipments; no additional delivery fee is applied for this.

5.8. The risk of accidental loss or deterioration of the Goods passes to the Buyer from the moment the Goods are handed over to the Buyer or the Buyer's authorised person.

5.9. At the time of delivery, the Buyer must check the condition of the shipment packaging, quantity and assortment of Goods together with the courier. If packaging damage or discrepancies are noticed, the Buyer must refuse the shipment and fill in a shipment inspection or damage report together with the courier. Claims regarding shipment packaging damage, quantity or set completeness discrepancies must be submitted to the Seller no later than within 24 (twenty-four) hours from the moment of receiving the shipment. If the Buyer accepts the shipment and does not submit claims within the specified period, the shipment is considered transferred in proper condition, in undamaged packaging, and the quantity and complete set of Goods is considered to match the order. This provision does not limit the Buyer's rights regarding hidden quality defects of the Goods.

5.10. If the Goods cannot be delivered to the Buyer or the Buyer does not collect them within the set period, the Seller contacts the Buyer regarding other delivery conditions. If no agreement is reached or the Buyer repeatedly refuses or fails to collect the Goods, the order is cancelled and the money paid by the Buyer is refunded after deducting the Seller's actual delivery, return and order administration costs.

6. Quality and Warranty

6.1. The Seller is responsible for the quality and conformity of the Goods with the Contract according to the Civil Code of the Republic of Lithuania and other legal acts. Consumers are entitled to the statutory 2 (two) year quality guarantee, calculated from the day the Goods are transferred to the Buyer.

6.2. Goods conform to the Contract if they match the description provided by the Seller; their quality meets the usual requirements for goods of the same type; they have the characteristics that the Buyer could reasonably expect and that are necessary for use according to the usual or special purpose discussed in the Contract; and their quantity, size and weight match the Contract terms.

6.3. Some Goods may additionally be covered by a manufacturer's commercial warranty. Its terms are specified in the manufacturer's warranty documents provided with the Goods and/or in the BAITERA.LT "Warranty and Returns" section. A commercial warranty granted by the manufacturer or the Seller does not limit or narrow the rights granted to the Buyer by law when purchasing goods of improper quality.

6.4. If the Contract provides for continuous supply of digital content or a digital service related to Goods with digital elements, the Seller is responsible for defects that arise or become apparent within 2 (two) years from delivery of the Goods, and if continuous supply is provided for a longer period, throughout that period. The Seller also provides the Buyer with information about updates, including security updates, necessary to ensure proper quality of Goods with digital elements.

6.5. After purchasing Goods of improper quality, the Buyer has the right to request, at their choice, that the Goods be repaired free of charge or replaced with Goods of proper quality, except where the request is impossible to fulfil or would cause disproportionate costs for the Seller compared with another remedy, taking into account all circumstances, including the value of the Goods if they had no defects, the significance of the defect and whether another remedy would cause inconvenience to the Buyer.

6.6. The Seller has the right to refuse to repair or replace the Goods if doing so is impossible or would cause disproportionate costs for the Seller, taking into account the circumstances listed in clause 6.5.

6.7. The Buyer has the right to request a proportionate price reduction or terminate the Contract if the Seller did not repair or replace the Goods, did so without following legal requirements, or refused to do so on the basis of clause 6.6; the defect appeared although the Seller tried to ensure the quality of the Goods; the defect is substantial; or it is clear from the Seller's statement or circumstances that the Seller will not ensure proper quality within a reasonable time or this would cause significant inconvenience to the Buyer. The Buyer has no right to terminate the Contract if the defect is minor; the burden of proving that the defect is minor lies with the Seller.

6.8. The Buyer must notify the Seller about non-conformity of the Goods no later than within 2 (two) months from discovering it, by email at info@baitera.lt or by phone at +370 659 88499.

6.9. Warranty repair of Goods of improper quality is free of charge; warranty service is performed by the Seller and/or authorised service centres. The Seller pays the cost of returning Goods for warranty repair or replacement. When applying for warranty service, it is sufficient to provide the purchase document or completed warranty card, if one was issued for the specific Goods.

6.10. If an authorised service centre determines that Goods that failed during the warranty period cannot be repaired and issues a certificate confirming this, the Buyer, after submitting the certificate to the Seller, may choose to request replacement with the same or analogous Goods of proper quality or a refund of the money paid for the Goods.

6.11. Money for Goods of improper quality is refunded no later than within 14 (fourteen) days from the day the Buyer's request is received, but the Seller may withhold the refund until the Goods are returned to the Seller or the Buyer provides proof of sending the Goods to the Seller. Money is refunded to the bank account specified by the Buyer, unless the Parties agree otherwise.

6.12. The quality guarantee does not apply and money is not refunded for defects caused by the Buyer using the Goods not according to their purpose, failing to follow usage instructions, intentionally or negligently damaging the Goods, natural wear and tear or other reasons beyond the Seller's control that arose after the Goods were transferred to the Buyer.

6.13. The Buyer has the right to suspend payment of the price of the Goods or part of it until the Seller fulfils its duties set in this section.

7. Right to Withdraw from the Contract (14 Days)

7.1. The Buyer who is a consumer has the right to withdraw from the distance Contract without giving any reason within 14 (fourteen) days from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the ordered Goods, and where several Goods ordered in one order are delivered separately, from the day of receiving the last Goods.

7.2. The Buyer notifies the Seller about withdrawal from the Contract in writing by sending a clear statement by email to info@baitera.lt. A sample withdrawal form may also be used if it is published on BAITERA.LT. The notice must indicate the order number and date, the Goods, their price, delivery date and bank account for the refund. If money is requested to be refunded not to the Buyer but to a third person's account, the Buyer's authorisation for that person to receive the refunded money must be provided. The Seller confirms receipt of the notice without delay.

7.3. After notifying withdrawal from the Contract, the Buyer must return the Goods to the Seller without delay, but no later than within 14 (fourteen) days from submitting the notice, to Marvelės g. 108, Kaunas. The direct cost of returning the Goods is paid by the Buyer, except where the Seller clearly indicates that it assumes such cost. Goods are returned through a courier service or delivered directly to the specified address; the Buyer must choose a return method that ensures delivery of the Goods to the Seller.

7.4. Returned Goods of proper quality must be unused, undamaged and not have lost their marketable appearance, must be in original orderly packaging, must include the same complete set as transferred to the Buyer, and must be submitted together with the purchase document and warranty card, if issued. The Buyer is responsible for any reduction in value of the Goods caused by actions not necessary to determine the nature, characteristics and functioning of the Goods, and the Seller has the right to reduce the refunded amount accordingly.

7.5. The right to withdraw from the Contract does not apply to contracts listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania, including, among others, contracts for goods made according to the Buyer's special instructions or clearly adapted to the Buyer's personal needs; packaged goods that were unpacked after delivery and are unsuitable for return for health protection or hygiene reasons; packaged video or audio recordings or software that were unpacked after delivery; and supply of digital content where supply started with the Buyer's prior express consent and acknowledgement that the Buyer would thereby lose the right of withdrawal.

7.6. If the Buyer properly withdraws from the Contract, the Seller refunds all amounts paid by the Buyer, including the cost of delivery of the Goods to the Buyer, except for additional costs resulting from the Buyer choosing a delivery method other than the cheapest standard delivery method offered by the Seller, no later than within 14 (fourteen) days from receiving the withdrawal notice. The Seller may withhold the refund until the Goods are returned or the Buyer provides proof of sending them. The money is refunded using the same payment method used by the Buyer, unless the Buyer clearly agrees to another method.

7.7. If only part of the ordered Goods is returned, delivery costs are refunded only to the extent they would have been lower if only the remaining, non-returned Goods had been purchased.

7.8. If the Buyer used an additional offer or bundle discount and later returned at least one proper-quality item from that offer, the Seller has the right to deduct the amount of the granted additional discount from the refunded amount.

7.9. If the Goods were fully or partly paid for under a consumer credit contract concluded for that purpose, the consumer credit contract is terminated without any additional obligations for the Buyer when the Buyer withdraws from the Contract.

8. Exchange of Goods of Proper Quality

8.1. Regardless of the right stated in section 7, within 14 (fourteen) days from the day the Goods are transferred, the Buyer has the right to exchange Goods of proper quality for analogous Goods of different dimensions, shape, colour, model or set completeness according to the Retail Trade Rules approved by the Government of the Republic of Lithuania. If a price difference arises, the Buyer settles with the Seller according to recalculated prices.

8.2. The Buyer submits a request to exchange Goods in writing by email at info@baitera.lt. The requirements of clause 7.4 apply mutatis mutandis to exchanged Goods. Exchange does not apply to goods that, under the Retail Trade Rules, are not exchangeable or returnable if they are of proper quality.

9. Rights and Duties of the Parties

9.1. The Buyer has the right to buy on BAITERA.LT according to these Rules and legal acts; withdraw from the Contract, exchange and return Goods according to the Rules and legal acts; defend violated rights after purchasing Goods of improper quality; and use other rights provided in the Rules and legal acts.

9.2. The Buyer undertakes to provide correct and complete data and update it; pay for ordered Goods and accept them according to the Rules; use BAITERA.LT honestly and not transfer login data to third parties; and comply with these Rules and Lithuanian law.

9.3. The Seller has the right to change the Rules, BAITERA.LT functions, product assortment and prices without changing conditions of already confirmed orders, except in cases provided in the Rules; restrict or remove the Buyer's ability to use the Account without prior notice if dishonest or unlawful actions of the Buyer are identified; cancel an order in the case set in clause 4.8; and use other rights provided in the Rules and legal acts.

9.4. The Seller undertakes to make BAITERA.LT available to the Buyer; make efforts to fulfil the Buyer's orders on time and properly; provide all information required by law; respect the Buyer's privacy and process personal data only according to the Privacy Policy and legal acts; and, where unable to provide the ordered Goods, act according to clauses 3.4-3.5.

9.5. The Seller sells Goods only for the Buyer's personal, household or domestic needs unrelated to business or profession, except where the Buyer is a legal entity and the Parties clearly agree otherwise. The Seller has the right, without separate warning, to limit orders that show signs of wholesale purchase, meaning to refuse to accept and/or fulfil orders where unusually large quantities of Goods for retail trade are ordered, regardless of whether the Goods are ordered in one or several orders placed within a relatively short period.

10. Liability

10.1. The Buyer is responsible for all actions performed using BAITERA.LT, including actions performed using the Buyer's Account login data. If BAITERA.LT is used by a third person logged in with the Buyer's login data, the Seller treats that person as the Buyer.

10.2. The Seller is not liable for the Buyer's losses caused by the Buyer not reading these Rules, the Privacy Policy or other documents referred to in the Rules despite having an unrestricted opportunity to do so.

10.3. The Seller is not responsible for information provided on third-party websites, even if those websites are accessed through links on BAITERA.LT.

10.4. When selling Goods for consumer purposes, the Seller is not liable for the Buyer's lost profit, business losses, business interruption or lost business opportunities arising from use of the Goods for commercial, business or resale purposes.

10.5. If damage occurs, the Party at fault compensates the other Party for direct losses according to Lithuanian law. Nothing in these Rules limits or excludes liability that cannot be limited or excluded under applicable law, and nothing narrows rights granted to consumers by mandatory legal rules.

11. Force Majeure

11.1. A Party is released from liability for non-performance or improper performance of the Contract if this occurred due to force majeure circumstances - events that the Party could not control or reasonably foresee when concluding the Contract and whose occurrence or consequences the Party could not prevent by reasonable measures.

11.2. If force majeure circumstances affecting performance arise, the relevant Party immediately informs the other Party; performance is suspended and the performance period is extended for the duration of such circumstances. If force majeure circumstances affect delivery of Goods, the Seller agrees on a new delivery date with the Buyer after such circumstances end.

12. Reviews, Product Sorting and Pricing

12.1. Reviews about Goods and service on BAITERA.LT may be left only by Buyers who purchased the relevant Goods. To ensure authenticity of reviews, before publishing a review the Seller checks whether it was submitted by a person who actually purchased the Goods, based on purchase history stored in the Account or data provided during guest purchase: name, surname, email address and phone number.

12.2. For the purpose of evaluating product and service quality, the Seller may, within a reasonable time after delivery of Goods, send the Buyer an invitation by email to leave a review on BAITERA.LT.

12.3. By default, Goods on BAITERA.LT are sorted by popularity, meaning number of sales; the Buyer may additionally sort them by price, name or other offered criteria and filter them by product characteristics. Sorting or ranking of Goods based on paid advertising by suppliers or other third parties is not carried out on BAITERA.LT.

12.4. BAITERA.LT does not carry out price individualisation for individual Buyers based on automated decision-making. All stated Goods prices, excluding delivery costs, are the same for all Buyers.

13. Notices

13.1. Notices sent by email are also considered written notices under these Rules. The Seller sends notices to the Buyer in the Account or to the email address specified in the order and/or by SMS to the specified phone number.

13.2. The Buyer submits notices and enquiries to the Seller by email at info@baitera.lt or by phone at +370 659 88499 on business days during the Seller's indicated working hours.

14. Final Provisions and Dispute Resolution

14.1. These Rules are prepared in accordance with Lithuanian law and apply to every Contract concluded between the Buyer and the Seller. The Rules and the Contract are governed by the law of the Republic of Lithuania.

14.2. All disagreements are resolved by negotiation. The Buyer first submits requests and complaints regarding Goods purchased from BAITERA.LT to the Seller in writing using the contacts specified in clause 13.2. The Seller replies no later than within 14 (fourteen) days from receiving the request.

14.3. If the Seller's response does not satisfy the Buyer as a consumer, or if no response is provided, the Buyer has the right to contact the out-of-court consumer dispute resolution authority - the State Consumer Rights Protection Authority: Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, phone +370 5 262 6751, website www.vvtat.lt, including its territorial divisions, or complete the request form on the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/odr/. Disputes may also be resolved in the courts of the Republic of Lithuania according to law.

14.4. If any provision of the Rules is recognised as invalid or unenforceable, this does not affect the validity of the remaining provisions.

14.5. The BAITERA.LT information sections "Delivery", "Payment", "Warranty and Returns" and the Privacy Policy are considered integral parts of these Rules.