Returns and Exchanges at BAITERA.LT
Right to Withdraw from the Contract Within 14 Days
When buying online, you, as a consumer, have the right to withdraw from a distance purchase-sale contract without giving any reason within 14 (fourteen) days from the day you receive the goods (Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania). If several goods ordered in one order are delivered in separate shipments, the period is calculated from the day the last item is received.
Please notify us of your withdrawal in writing by email at info@baitera.lt or by registered letter to Marvelės g. 108, Kaunas. In the notice, where you may use the return form sent by us or published by BAITERA.LT, please indicate: the order number and date, the returned item, its price, the delivery date and the bank account for the refund.
If you ask for the money to be refunded not to your own account but to another person's account, you must also provide an authorisation issued by you allowing that person to receive the refunded money. Once we receive your notice, we will confirm receipt without delay.
After notifying us of your withdrawal, please return the goods to us without delay, but no later than within 14 (fourteen) days from submitting the notice. The direct return shipping costs are paid by the buyer.
Recommendation: before returning the goods, contact a BAITERA.LT employee by email at info@baitera.lt or by phone at +370 659 88499. We will help with all return questions and agree on the most convenient method.
Claims Regarding Shipments
Important! A claim regarding damaged shipment packaging, incorrect package contents, quantity discrepancies or other obvious inconsistencies must be submitted no later than within 24 hours from the moment of receiving the shipment, when receipt is confirmed by signing for the courier or collecting the shipment from a parcel locker.
If you notice packaging damage at the time of delivery, do not accept the shipment and fill in a damage report together with the courier. These deadlines do not apply to hidden product quality defects that become apparent later.
Conditions for Returning Goods of Proper Quality
When returning goods of proper quality, the following conditions must be met:
- the goods must be unused and not damaged by the buyer;
- the goods must not have lost their marketable appearance: labels must not be damaged, protective films must not be removed, and so on. This requirement does not apply when returning goods of improper quality;
- the goods must be in their original, orderly packaging;
- the goods must include the same complete set of items and accessories as received;
- the purchase document and warranty card, if issued, must be provided together with the goods.
The buyer is responsible for any reduction in the value of the goods caused by actions that were not necessary to determine the nature, characteristics and functioning of the goods. In such a case, the refunded amount may be reduced accordingly.
The right to withdraw from the contract does not apply to the contracts listed in Article 6.228¹⁰(2) of the Civil Code, including, among others, goods made according to the buyer's special instructions or adapted to the buyer's personal needs; packaged goods that were unpacked after delivery and are unsuitable for return for health protection or hygiene reasons; packaged video or audio recordings or software where the packaging protection was damaged after delivery.
How to Return Goods
Return goods to the BAITERA.LT store at Marvelės g. 108, Kaunas, either directly or through a courier service.
Important! Choose a return method that ensures delivery to the recipient's door. Bus parcel services or shipments left at pickup points without delivery to the recipient do not reach us. Please return the goods through a courier service or deliver them yourself.
Refunds
If you properly withdraw from the contract, we will refund all amounts paid by you, including the delivery costs paid for delivery to you, except for additional costs resulting from choosing a delivery method other than the cheapest standard delivery method offered by us. We will issue the refund without delay and no later than within 14 (fourteen) days from receiving the notice of withdrawal.
We may withhold the refund until we receive the goods back or until you provide proof that the goods have been sent to us. The refund is made using the same payment method that you used, unless you clearly agree to another method.
If the goods were fully or partly paid for under a consumer credit, or leasing, agreement concluded for that purpose, then after you withdraw from the purchase-sale contract, the consumer credit agreement is terminated without any additional obligations for you.
Please note: if you received a BAITERA.LT gift voucher when purchasing the goods, the voucher is cancelled when the goods are returned or the order is cancelled. If the voucher has already been used, its amount is deducted from the refundable amount. If an additional offer, or bundle, discount was applied to the order and at least one proper-quality item from that offer is returned, the discount is cancelled and its amount is deducted from the refundable amount. The part of the order paid with a gift voucher is refunded by restoring the voucher value, while only the part actually paid in money is refunded in money.
Returning Goods of Improper Quality
If the reason for return is improper quality, BAITERA.LT undertakes, at its own expense, to remove the defects free of charge, replace the goods of improper quality with goods of proper quality, or, in the cases established by law, refund the money paid for the goods.
Goods of improper quality are exchanged and returned in accordance with the Civil Code of the Republic of Lithuania and the Retail Trade Rules approved by the Government of the Republic of Lithuania. We cover the cost of returning goods of improper quality to us.
All goods sold by BAITERA.LT are covered by the statutory quality guarantee of at least 24 months. For some goods, manufacturers also provide a commercial warranty, the terms of which are specified in the product documents. The goods are intended for the European regional market, so the warranty periods and requirements set by the manufacturers apply.
Please notify us of a product quality defect no later than within 2 (two) months from the day you discover it. If, during the warranty period, goods of improper quality are replaced with new goods of proper quality, the remaining warranty period applies to the replacement goods; the warranty period does not start again.
Money for goods of improper quality is refunded no later than within 14 (fourteen) days from receiving your request, but the refund may be withheld until the goods are returned to us or until you provide proof of sending them.
Exchange of Goods of Proper Quality
Within 14 (fourteen) days from the day the goods are handed over, goods of proper quality may be exchanged for analogous goods of different dimensions, shape, colour, model or set completeness in accordance with the Retail Trade Rules. If there is a price difference, it is recalculated. Please submit your request to exchange goods in writing by email at info@baitera.lt.
Dispute Resolution
Please first submit any request or complaint regarding goods or services purchased from BAITERA.LT to us in writing. We will reply no later than within 14 days.
If you are not satisfied with the response, you may submit a request to the State Consumer Rights Protection Authority: Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, www.vvtat.lt. You may also complete the request form on the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/odr/.
Where to Find Us
Seller: MB "Baitera", company code 307179345, VAT payer code LT100018343317
Address: store and goods returns - Marvelės g. 108, Kaunas; registered office - Raudondvario pl. 147, LT-47192 Kaunas, Lithuania
Working hours: Mon-Fri 10:00-18:00, Sat 10:00-15:00
Phone: +370 659 88499
Email: info@baitera.lt