Delivery of Goods at BAITERA.LT
Delivery Methods
Goods ordered from BAITERA.LT are delivered throughout Lithuania using the following methods:
- courier delivery to the door: DPD, LP Express, Venipak or other courier services;
- delivery to parcel lockers: DPD, LP Express, Omniva and Venipak parcel lockers;
- free pickup from the BAITERA.LT store in Kaunas, at Marvelės g. 108.
Please note: the pickup point is located at Marvelės g. 108, Kaunas. When collecting your order, please have an identity document with you. If another person will collect the goods, please indicate the authorised person in the order.
Please collect the goods within 3 business days after receiving the notification that the order is ready for pickup. For oversized goods, please arrange pickup in advance by calling +370 659 88499.
The exact delivery price is calculated and shown in the shopping cart, in the "Delivery" section, before the order is confirmed. The price depends on the selected delivery method, the weight of the goods and their dimensions. Free delivery promotions, if applicable, are shown next to the products and in the cart.
Parcel Locker Restrictions
Carry-in service is not available for shipments delivered to parcel lockers. Please collect your parcel from the parcel locker within the period set by the delivery service, but no shorter than 5 business days from receiving the notification that the parcel is ready for collection.
| Parcel locker | Maximum parcel weight and dimensions |
|---|---|
| DPD | up to 31.5 kg; up to 36 × 43 × 61 cm |
| LP Express | up to 30 kg; up to 35 × 61 × 74.5 cm |
| Omniva | up to 30 kg; up to 39 × 38 × 64 cm |
| Venipak | up to 30 kg; up to 61 × 61 × 61 cm |
Courier Delivery and Carry-In Service
Standard courier delivery includes delivery of the parcel to the entrance of an apartment building or to the door of a private house. The shipment is delivered by one courier, so small goods that can be carried by one person are handed over in the usual way.
For oversized goods or goods heavier than 25 kg, we recommend ordering an additional carry-in, or loading/unloading, service. In this case, the shipment is delivered and carried in by two couriers. The service is ordered in the shopping cart before payment; its price depends on the weight of the goods and is shown before the order is confirmed.
We recommend the carry-in service for:
- household appliances weighing more than 25 kg;
- large packages, such as washing machines, that require two people to carry;
- furniture or furniture sets where at least one package, or the total weight, exceeds 25 kg;
- shipments consisting of many packages where at least one package weighs more than 25 kg.
If the carry-in service is not ordered in the cases listed above, the buyer must help the courier unload the shipment from the vehicle.
When the carry-in service is ordered, the delivery time may increase by up to 3 business days because a two-courier crew must be scheduled. Carry-in of especially heavy goods, over 80 kg including packaging, is arranged individually by calling +370 659 88499.
When loading and carrying work is performed by couriers, responsibility for possible damage during the carry-in process lies with the service provider.
Payment on Delivery
If this payment method is offered when placing the order, you may pay the courier by bank card or in cash upon delivery, depending on the courier service's available options. A courier service fee may apply and will be shown before the order is confirmed.
If you choose to pay in cash, please have the exact amount stated in the order. If the exact amount is not available, the courier has the right not to hand over the parcel, and repeated delivery will be charged according to the applicable rates.
Delivery Times
Goods that are in stock are usually delivered to customers within 1-4 business days. A more accurate delivery time for each product is shown in the product description and in the order placement window.
In exceptional cases, the delivery time may be extended by an additional 1-14 business days. A BAITERA.LT employee will inform you about this by phone or email. If the product is marked "Ask about delivery time", the product is ordered according to individual demand, so please contact us for a specific delivery time.
If, after the courier informs you about delivery, you cannot be at the delivery location at the specified time, please notify the courier or contact us by email at info@baitera.lt or by phone at +370 659 88499. We will arrange a delivery date convenient for you.
If we are unable to sell the product, for example because the product is not in stock, the stock balance is zero or a pricing error is identified, we will inform you by email or phone and the order will not be processed. If you have already paid, we will refund the money without delay, no later than within 5 business days.
If we determine that the product price was stated incorrectly, we will inform you in writing before processing the order and offer you the option to purchase the product at the correct price or cancel the order. The order will not be processed until we receive your response. If we are unable to contact you using the provided contact details within 3 business days, the order will be considered cancelled and you will be informed in writing. If the pricing error is obvious and the buyer could reasonably have recognised it, BAITERA.LT is not obliged to sell the product at the incorrect, lower price.
Important Information When Receiving Goods
At the time of delivery, the buyer or their authorised person must check the condition of the parcel packaging, the number of packages and the conformity of the goods with the order together with the courier.
- Count the packages. The number of delivered packages, or boxes, must match the number shown on the courier's scanner screen. If the numbers do not match, the courier must verify the data.
- Check the labels. The packages must show your address, and the package numbers must match the numbers shown on the scanner.
- Inspect the packages. The packaging must be in proper condition: not torn open and not crushed. If you notice any damage, do not accept the shipment and fill in a packaging damage report together with the courier; the courier has the required form. If the report is not filled in, do not accept the damaged shipment and immediately inform us by email at info@baitera.lt or by phone at +370 659 88499.
- Inform us. Report damaged, missing or incorrectly delivered packages by email at info@baitera.lt or by phone at +370 659 88499, indicating the package number.
Important! Any claim regarding damage to parcel packaging, discrepancies in the quantity of goods or incomplete package contents must be submitted no later than within 24 hours from the moment of receiving the shipment, when receipt is confirmed by your signature on the courier's data terminal or by providing the delivery confirmation code received by SMS.
If you accept the shipment and do not submit a claim within this period, the shipment is considered to have been delivered in undamaged packaging, and the quantity and package contents of the goods are considered to match the order. This does not limit your rights regarding hidden quality defects of the goods that become apparent later.
When collecting goods from the courier or pickup point, you must have the identity document of the person specified in the order. If you place the order in your own name but will not be able to receive the goods, please indicate the contact person whom you authorise to receive your order.
Contacts
Store and goods pickup: Marvelės g. 108, Kaunas
Phone: +370 659 88499
Email: info@baitera.lt
Seller: MB "Baitera", company code 307179345, VAT code LT100018343317, registered office address Raudondvario pl. 147, LT-47192 Kaunas, Lithuania